Bristol Bouncy Castle Hire – Terms & Conditions

✔ Standard Checks & Key Terms

• ✔ Cancellations in June, July, August & September: No refunds within 14 days of your booking.

• ✔ Booking Times: Standard hire up to 5 hours, capped at 5pm. After 5pm = £10 per hour surcharge. Overnight hire available after this

• ✔ Weather Policy: We do not set up in rain or wet conditions. Garden bookings are at customer’s risk – deposits & payments remain non-refundable if cancelled due to weather.

• ✔We don't PAT Test our electronics as its not a legal requirement let us know 4 weeks in advance if this is needed

• ✔ Deposit Refunds: Deposits are non-refundable unless we cancel.

• ✔ Rescheduling: You may reschedule your booking within 6–12 months (depending on service) at no extra cost, subject to availability. Admin fees may apply

• ✔ Safety: All inflatables must be supervised. No food, drink, face paint, pets, or climbing on walls of castles.

• If the castles exceeds 6 kids at a time the blower pipe may come off due to safety pressures, in this case please see the link below on how to re attach during any booking https://youtube.com/shorts/kEN9pJmC1ns?si=lPhZC_0Z47xl6CXf

• £30 Charge will apply. For cleaning and time.

• ✔ Pipa Tests: while many of our castles have a pipa test not all do, please ask prior to booking with us if our hall or venue/council requires it or a alternative castle may be offered

Pay per play document [ When you charge a gusst per play]

PAY PER PLAY TERMS

1. Booking Confirmation & Payment

• A booking is only confirmed once the deposit has been received.

• Deposits are payable within 7 days of receiving your booking form unless paid directly online.

• Standard hire is up to 5 hours.

• After 6pm: £10 per additional hour (overnight options from 9pm).

• Late Payments: £10 per day charged on overdue balances from 7 days after due date.

• Minimum order values are stated once you input your area, we have a £60 minimum delivery charge per booking

2. Cancellations & Refunds

• Cancellations must be confirmed by phone, text, WhatsApp, or email.

• If cancelled within 72 hours of the event, we may charge the full remaining balance.

• Deposits: Non-refundable unless we cancel your booking (e.g., indoor venue unavailable).

• Rescheduling: Allowed free of charge within 6 months (12 months in some cases).

• Party packages are non-refundable but may be swapped or rescheduled within 6 months.

• Refunds (if applicable) processed within 30 days.

3. Party Information & Payment

• Correct event details (date, time, address, contact number, package/character) must be provided at booking.

• Entertainers are self-employed – final balance is payable on the day of the event.

• Entertainers may request full payment before starting if not already paid.

4. Safety & Venue Requirements

• All inflatables require minimum 3ft access width (lanes/doorways). Please check in advance – video/photos may be requested.

• We do not set up on unsafe terrain or public land without permissions.

• Community hall bookings after 20th July must allow flexibility in times due to demand.

• Customers must ensure venues permit inflatables and meet height/space requirements.

5. Equipment Use & Restrictions

• Self-hire/DIY party packages are non-refundable once reserved (includes castles, mascots, candyfloss, accessories).

• All castles must be supervised.

• Strictly no:

  • Pets on inflatables

  • Food, drink, or face paint

  • Climbing on inflatable walls

6. Weather & Risk

• We do not set up in rain, snow, or high winds.

• Garden bookings are at the customer’s risk. Deposits remain non-refundable if cancelled due to weather.

• We recommend always booking a community hall/indoor venue as a backup (with high ceilings).

• Admin fee may apply for last minute castle changes either unit of themes

7. Travel & Delays

• Travel surcharges may apply for some postcodes.

• We aim to arrive:

  • 1 hour before party packages

  • 15 minutes before mascot-only bookings

• Delays outside our control (traffic, local events, accidents) do not entitle refunds.

8. Complaints

• Must be made within 24 hours of the event.

• We aim to resolve complaints within 7 days (up to 60 days in line with consumer law).