Bristol Bouncy Castle Hire – Terms & Conditions

✔ Standard Checks & Key Terms

• ✔ Cancellations in June, July, August & September: No refunds within 14 days of your booking.

• ✔ Booking Times: Standard hire up to 5 hours, capped at 6pm. After 6pm = £10 per hour surcharge. Overnight hire available after 9pm.

• ✔ Weather Policy: We do not set up in rain or wet conditions. Garden bookings are at customer’s risk – deposits & payments remain non-refundable if cancelled due to weather.

• ✔ Deposit Refunds: Deposits are non-refundable unless we cancel.

• ✔ Rescheduling: You may reschedule your booking within 6–12 months (depending on service) at no extra cost, subject to availability.

• ✔ Safety: All inflatables must be supervised. No food, drink, face paint, pets, or climbing on walls of castles.

• ✔ Pipa Tests: while many of our castles have a pipa test not all do, please ask prior to booking with us if our hall or venue/council requires it or a alternative castle may be offered

1. Booking Confirmation & Payment

• A booking is only confirmed once the deposit has been received.

• Deposits are payable within 7 days of receiving your booking form unless paid directly online.

• Standard hire is up to 5 hours.

• After 6pm: £10 per additional hour (overnight options from 9pm).

• Late Payments: £10 per day charged on overdue balances from 7 days after due date.

2. Cancellations & Refunds

• Cancellations must be confirmed by phone, text, WhatsApp, or email.

• If cancelled within 72 hours of the event, we may charge the full remaining balance.

• Deposits: Non-refundable unless we cancel your booking (e.g., indoor venue unavailable).

• Rescheduling: Allowed free of charge within 6 months (12 months in some cases).

• Party packages are non-refundable but may be swapped or rescheduled within 6 months.

• Refunds (if applicable) processed within 30 days.

3. Party Information & Payment

• Correct event details (date, time, address, contact number, package/character) must be provided at booking.

• Entertainers are self-employed – final balance is payable on the day of the event.

• Entertainers may request full payment before starting if not already paid.

4. Safety & Venue Requirements

• All inflatables require minimum 3ft access width (lanes/doorways). Please check in advance – video/photos may be requested.

• We do not set up on unsafe terrain or public land without permissions.

• Community hall bookings after 20th July must allow flexibility in times due to demand.

• Customers must ensure venues permit inflatables and meet height/space requirements.

5. Equipment Use & Restrictions

• Self-hire/DIY party packages are non-refundable once reserved (includes castles, mascots, candyfloss, accessories).

• All castles must be supervised.

• Strictly no:

  • Pets on inflatables

  • Food, drink, or face paint

  • Climbing on inflatable walls

6. Weather & Risk

• We do not set up in rain, snow, or high winds.

• Garden bookings are at the customer’s risk. Deposits remain non-refundable if cancelled due to weather.

• We recommend always booking a community hall/indoor venue as a backup (with high ceilings).

7. Travel & Delays

• Travel surcharges may apply for some postcodes.

• We aim to arrive:

  • 1 hour before party packages

  • 15 minutes before mascot-only bookings

• Delays outside our control (traffic, local events, accidents) do not entitle refunds.

8. Complaints

• Must be made within 24 hours of the event.

• We aim to resolve complaints within 7 days (up to 60 days in line with consumer law).

9. Photography & Promotions

• We may take photos of mascots/equipment for proof of service or promotion.

• If you do not want photos taken, please inform us on the day

• Delivery Area costs
  minimum order charge is separate from (and does not include) delivery costs.

  All Areas
  London – Delivery £200 | Minimum order: £200
  
  BA Postcodes (Bristol only – min order £140 unless stated)
  BA1 – £20 | Min order £140
  
  BA2 – £20 | Min order £140
  
  BA4 – £20 | Min order £140
  
  BA5 – £30 | Min order £140
  
  BA6 – £30 | Min order £140
  
  BA7 – £30 | Min order £140
  
  BA9 – £30 | Min order £140
  
  BA10 – £25 | Min order £140
  
  BA11 – £30 | Min order £140
  
  BA12 – £30 | Min order £160
  
  BA13 – £30 | Min order £160
  
  BA14 – £30 | Min order £160
  
  BA15 – £30 | Min order £160
  
  BA16 – £30 | Min order £160
  
  BA22 – £30 | Min order £160
  
  BS Postcodes No minimum Order
  BS1 – £15
  
  BS2 – £10
  
  BS3 – £10
  
  BS4 – £10
  
  BS5 – £10
  
  BS6 – £10
  
  BS7 – £10
  
  BS8 – £15
  
  BS9 – £15
  
  BS10 – £10
  
  BS11 – £15
  
  BS13 – £10
  
  BS14 – £10
  
  BS15 – £5
  
  BS16 – £5
  
  BS20 – £15
  
  BS21 – £20
  
  BS22 – £20
  
  BS23 – £20
  
  BS24 – £25
  
  BS25 – £20
  
  BS26 – £25
  
  BS27 – £30
  
  BS28 – £35
  
  BS29 – £15
  
  BS30 – £10
  
  BS31 – £10
  
  BS32 – £10
  
  BS34 – £10
  
  BS35 – £15
  
  BS36 – £10
  
  BS37 – £10
  
  BS39 – £25
  
  BS40 – £25
  
  BS41 – £15
  
  BS48 – £20
  
  BS49 – £17.5
  
  BS99 – £20
  
  Newport & Chepstow No minimum Order
  NP4 – £35
  
  NP7 – £35
  
  NP8 – £35
  
  NP10 – £30
  
  NP11 – £30
  
  NP12 – £30
  
  NP13 – £30
  
  NP15 – £25
  
  NP16 – £20
  
  NP18 – £25
  
  NP19 – £25
  
  NP20 – £30
  
  NP22 – £35
  
  NP23 – £30
  
  NP24 – £30
  
  NP25 – £25
  
  NP26 – £20
  
  NP44 – £30
  
  Newport (NP postcodes) – £20
  
  Other Towns & Areas
  Bridgewater – £35 | Min order £150
  
  Cardiff (CF postcodes) – £40 | Min order £180
  
  Cheltenham – £50
  
  Chepstow – £25
  
  Chippenham – £25
  
  Clevedon – £17.5
  
  Gloucester (GL postcodes) – £35 | Min order £180
  
  Melksham – £20
  
  Other (as agreed) – £60
  
  Reading – £60 | Min order £220
  
  Stroud town – £17.5
  
  Swansea (SA postcodes) – £50 | Min order £250
  
  Swindon (SN postcodes) – £30 | Min order £160
  
  Taunton (TA postcodes) – £40 | Min order £200
  
  Wells – £50 | Min order £190
  
  Yeovil – £60 | Min order £190