Company info and terms

Terms and Conditions for Bristol Bouncy Castle Hire - Owned by The Bouncing Diary Limited

These Terms and Conditions apply to all party package bookings made through Bristol Bouncy Castle Hire, owned by The Bouncing Diary Limited. By making a booking with us, you are agreeing to these terms.

Bristol Bouncy Castle Hire and Superhero UK are both owned and operated by The Bouncing Diary Limited, with all services and operations falling under its management and control. Any liability related to the services provided is the responsibility of The BouncingDiary LIMITED


1. Booking Confirmation & Payment

  • A booking is not confirmed until we have received the deposit payment.
  • Deposits and payments must be made within 7 days of receiving your booking form, unless paid directly through our online shop.
  • Please ensure that you obtain confirmation of your payment.

2. Cancellations & Refunds

  • Cancellations must be communicated by phone, email, text, or WhatsApp and confirmed by us.
  • If you cancel the booking within 72 hours of the event, we may seek the remaining balance of the booking.
  • Deposits are non-refundable unless we cancel your booking for an indoor venue, in which case you are entitled to a refund.
  • Any cancellations must be agreed upon by us (Bristol Bouncy Castle Hire).
  • If you choose to cancel, you may reschedule for an alternative date within 6 months, subject to availability.
  • Party package bookings: Service payments are non-refundable. However, we will liaise with you to find an alternative date at no extra charge (within six months). You may also amend or swap the character if the booking is over 1 hour or for a party package.
  • Refunds for cancellations are processed within 30 days. All refund requests must be made via email.

3. Party Information & Payment

  • Correct party information, including party date, time, address, best contact number, and character, must be provided at the time of booking.
  • The entertainer is self-employed, and the remaining balance of the party must be paid to them on the day of the event.
  • The entertainer reserves the right to request the remaining payment before starting the party unless the full payment has been made in advance.

4. Liabilities

  • You acknowledge that all risks associated with the party are borne by yourself.
  • We accept no liability for accidental damage or injury to property or persons, provided all our equipment is kept in good condition.
  • PAT testing is not required for our equipment by law, but we check our equipment regularly for safety.

5. Venue & Safety

  • We reserve the right to refuse the placement of a bouncy castle if the terrain is unsafe or if it obstructs public areas.
  • We also have the right to cancel the booking if the event is on public land or if it violates any public event regulations.
  • You are responsible for ensuring that our equipment is allowed at the venue, and that PAT testing requirements are met (if applicable).

6. Travel & Delays

  • Travel surcharges may apply depending on the distance.
  • If you're notified in advance of any potential delays and accept them, your booking is non-refundable.
  • We aim to arrive 1 hour before the start time for party packages and 15 minutes before for mascot-only bookings.
  • We always strive to arrive on time and notify customers of any potential delays due to circumstances outside our control (e.g., local events, traffic, accidents).

7. Complaints

  • Complaints must be made within 24 hours of your booking, either to the booking provider or directly to us.
  • We aim to respond to complaints within 7 days, and resolution, according to consumer law, is up to 60 days.

8. Photography

  • We reserve the right to take photos of our mascots in action for proof of service or promotional purposes. If you do not wish for photos to be taken, please inform the performer on the day.
  • We hold the rights to any photos taken of our staff in costume for promotional use.

9. Events & Ticketed Parties

  • All ticketed events are non-refundable once purchased due to maximum venue capacity.
  • Complaints about events must be addressed to the event staff, and refunds are at our discretion.
  • If entry is refused due to breach of event policies, a full refund will be issued.

10. Bouncy Castles

  • Bouncy castle bookings are non-refundable.
  • If we arrive at the venue and find the location unsafe for the castle, we have the right to refuse the booking and keep the balance.
  • Weather conditions: If the weather is unsuitable (e.g., rain, wind, snow), we reserve the right to reschedule your booking. Customers may also reschedule at any time, free of charge.
  • During peak months (June–October), we do not offer refunds for cancellations due to demand.
  • All bouncy castle bookings are subject to availability.
  • Not all of our castles are PIPA tagged, and it is the customer’s responsibility to confirm whether this is required.

11. Miscellaneous

  • We reserve the right to make changes to the party format, including the equipment and games used, based on the venue or other factors.
  • SuperheroUK and Bristol Bouncy Castle Hire are not responsible for costs or damages incurred beyond our services, such as venue costs, third-party suppliers, or any inconvenience caused.

By confirming your booking with Bristol Bouncy Castle Hire, you agree to abide by these terms and conditions.

Bristol Bouncy Castle Hire and Superhero UK are both owned and operated by The Bouncing Diary Limited, with all services and operations falling under its management and control. Any liability related to the services provided is the responsibility of The Bouncing Diary Limited.