Bristol Bouncy Castle Hire – Terms & Conditions
✔ Standard Checks & Key Terms
  • ✔ Cancellations in June, July, August & September: No refunds within 14 days of your booking.
  • ✔ Booking Times: Standard hire up to 5 hours, capped at 5pm. After 5pm = £10 per hour surcharge. Overnight hire available after this
  • ✔ Weather Policy: We do not set up in rain or wet conditions. Garden bookings are at customer’s risk – deposits & payments remain non-refundable if cancelled due to weather.
  • ✔We don't PAT Test our electronics as its not a legal requirement let us know 4 weeks in advance if this is needed
  • ✔ Deposit Refunds: Deposits are non-refundable unless we cancel.
  • ✔All correspondence regardings your bookings are done by email, we will always reply to the email on file upon booking so please ensure these details are correct, if you have another means of contact please notify us of this upon booking, all emails will come from Support@bristolbouncycastlehire.co.uk its the customers responsibility to check emails for any booking ammendments, changes, confirmations and cancellations
  • ✔ Rescheduling: You may reschedule your booking within 6–12 months (depending on service) at no extra cost, subject to availability. Admin fees may apply
  • ✔ Safety: All inflatables must be supervised. No food, drink, face paint, pets, or climbing on walls of castles.
  • If the castles exceeds 6 kids at a time the blower pipe may come off due to safety pressures, in this case please see the link below on how to re attach during any booking https://youtube.com/shorts/kEN9pJmC1ns?si=lPhZC_0Z47xl6CXf
  • £30 Charge will apply. For cleaning and time.
  • ✔ Pipa Tests: while many of our castles have a pipa test not all do, please ask prior to booking with us if our hall or venue/council requires it or a alternative castle may be offered

Pay per play document [ When you charge a gusst per play]

PAY PER PLAY TERMS

1. Booking Confirmation & Payment
  • A booking is only confirmed once the deposit has been received.
  • Deposits are payable within 7 days of receiving your booking form unless paid directly online.
  • Standard hire is up to 5 hours.
  • After 6pm: £10 per additional hour (overnight options from 9pm).
  • Late Payments: £10 per day charged on overdue balances from 7 days after due date.
  • Minimum order values are stated once you input your area, we have a £60 minimum delivery charge per booking
2. Cancellations & Refunds
  • Cancellations must be confirmed by phone, text, WhatsApp, or email.
  • If cancelled within 72 hours of the event, we may charge the full remaining balance.
  • Deposits: Non-refundable unless we cancel your booking (e.g., indoor venue unavailable).
  • Rescheduling: Allowed free of charge within 6 months (12 months in some cases).
  • Party packages are non-refundable but may be swapped or rescheduled within 6 months.
  • Refunds (if applicable) processed within 30 days.
3. Party Information & Payment
  • Correct event details (date, time, address, contact number, package/character) must be provided at booking.
  • Entertainers are self-employed – final balance is payable on the day of the event.
  • Entertainers may request full payment before starting if not already paid.
4. Safety & Venue Requirements
  • All inflatables require minimum 3ft access width (lanes/doorways). Please check in advance – video/photos may be requested.
  • We do not set up on unsafe terrain or public land without permissions.
  • Community hall bookings after 20th July must allow flexibility in times due to demand.
  • Customers must ensure venues permit inflatables and meet height/space requirements.
5. Equipment Use & Restrictions
  • Self-hire/DIY party packages are non-refundable once reserved (includes castles, mascots, candyfloss, accessories).
  • All castles must be supervised.
  • Strictly no:
    • Pets on inflatables
    • Food, drink, or face paint
    • Climbing on inflatable walls
    • Electronics are all tested the day before a booking and delivered in to be working condition, as is with electronics equipment sometimes electrical faults are out of our control and they are hired with this understanding
6. Weather & Risk
  • We do not set up in rain, snow, or high winds.
  • Garden bookings are at the customer’s risk. Deposits remain non-refundable if cancelled due to weather.
  • We recommend always booking a community hall/indoor venue as a backup (with high ceilings).
  • Admin fee may apply for last minute castle changes either unit of themes
7. Travel & Delays
  • Travel surcharges may apply for some postcodes.
  • We aim to arrive:
    • 1 hour before party packages
    • 15 minutes before mascot-only bookings
  • Delays outside our control (traffic, local events, accidents) do not entitle refunds.
8. Complaints
  • Must be made within 24 hours of the event.
  • We aim to resolve complaints within 7 days (up to 60 days in line with consumer law).